Returns Policy for Materia Medica

Ensuring a seamless shopping experience

Introduction

At Materia Medica, we value our customers and aim to provide a hassle-free shopping experience. Our returns policy for our health & wellness and pet wellness products is designed to ensure transparency, fairness, and convenience while maintaining industry standards for safety and hygiene.

Eligibility for Returns

General Criteria

Products may be eligible for return if they meet the following conditions:

·        The return request is initiated within 30 days of receiving the product.

·        The product is in its original, unopened packaging.

·        The product has not been used, altered, or tampered with.

·        All accompanying accessories, manuals, and promotional items are included.

Non-Returnable Items

Due to safety, hygiene, and quality reasons, certain items are non-returnable:

·        Opened or partially used health and wellness products.

·        Products marked as “final sale” or “non-returnable” at the time of purchase.

·        Customized or personalized items.

·        Items with damaged or missing packaging.

Exceptions

We will accept returns in the following cases:

·        The product delivered was incorrect or different from what was ordered.

·        The product was damaged or defective on arrival.

Please report such issues within 48 hours of delivery with supporting evidence (e.g., photographs).

How to Initiate a Return

To initiate a return, follow these steps:

·        Email Materia Medica at davedv@global.co.za.

·        Provide details for the return reason along with any supporting documents or images.

·        Our team will review your request and provide further instructions within 3 business days.

Refunds

Refund Process

·        Refunds will be processed once the returned product has been received, inspected, and approved.

·        Approved refunds will be credited to your original payment method within 7-10 business days.

Shipping Costs

·        If the return is due to an error on our part (e.g., incorrect or defective product), we will cover the return shipping costs.

·        For other returns, customers are responsible for the shipping costs.

Contact Information

If you have any questions or concerns, please reach out to us:

·        Email: davedv@global.co.za

·        Phone: 0836256181

Thank you for choosing Materia Medica. We strive to provide quality health and wellness products and look forward to serving you again!